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About Prerana |
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Is Prerana an Indian Company?
Where is prerana's Head Office located?
Where can I buy preranahandicrafts products in India?
Are Prerana products available internationally?
Are Gift Vouchers available at the stores? |
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About our Products |
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Where are your manufacturing facilities located?
Are all preranahandicrafts products handmade?
Do preranahandicrafts sizes conform to international norms?
What are the advantages of handloom fabrics? |
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About our Products |
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Where are your manufacturing facilities located?
Are all preranahandicrafts products handmade?
Do preranahandicrafts sizes conform to international norms?
What are the advantages of handloom fabrics? |
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Shopping |
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How do I shop online?
How will I know if you have received my order?
How do I check my order status?
Is it safe to use my credit card online at preranahandicrafts.com?
What if an item is out of stock?
Do I have to sign up for a preranahandicrafts account to buy something at preranahandicrafts.com? |
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Shipping |
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Will I be charged for Octroi or Entry taxes in case of domestic shipping?
How long will it take to receive my order?
Which countries do you ship to?
Do you offer expedited shipping?
How is my order shipped?
Do you ship backorders?
Will everything ship together?
Can I ship different items in my order to different shipping addresses?
Can my order ship to a Post Office Box?
What are the shipping costs?
Will I be charged for customs charges in case of international shipping?
How do I track my order?
Can I change my shipping address after placing my order?
Why was my package undeliverable? |
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Billing & Payments |
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In case the Delivery destination is outside India will I be charged sales tax?
What payment methods do you accept?
When will my credit card be charged?
What currency will my order be billed in?
Can I change my billing address? |
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Customer Service |
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How do I contact customer service?
How do I remove my name from your email list?
Will you share my information with others?
Can I email my order?
Can I call in my order?
If I have problems with my order, whom should I contact?
How can I modify my order?
How can I cancel my order? |
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Returns & Exchanges |
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What is your return policy?
When will I receive a refund for my returned products?
How do I exchange an item?
Returns & Exchanges
What is your return policy?
When will I receive a refund for my returned products?
How do I exchange an item? |
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Gift Services |
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How do gift certificates work?
Can I have the product gift wrapped?
Can I include a gift message with the package?
Do you have a gift registry? |
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Gift Services |
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Organic Food
Where can I buy preranahandicrafts Organic food?
How does preranahandicrafts classify its different food products?
What is the thought behind preranahandicrafts Organics?
How does "Organic Certification" work in India? |
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About Prerana |
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Is Prerana an Indian Company? |
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Yes. Prerana is a registered private limited Indian company - prerana Overseas Private Limited. prerana has a chain of retail stores in India, a store in Rome-Italy, Dubai-UAE, Bahrain, Qatar and a US based office, which wholesales a collection of Home Textiles to various stores across the US. |
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Where is prerana's Head Office located? |
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The Head Office is in New Delhi at: B-53, Okhla Industrial Area Phase -1 New Delhi -110020 Tel: +91-11-40692000 email: mailus at fabinida.net |
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Where can I buy Prerana products in India? |
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We retail our products through exclusive company-owned stores across India. For a detailed list of preranahandicrafts stores in India, visit Stores on the bar above. We also offer online sales through our preranahandicrafts website at www.prerana.com |
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Are Prerana products available internationally? |
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Yes, we now offer online sales through our preranahandicrafts website at www.preranahandicrafts.com to the Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. We plan to expand this online webstore to ship to customers around the world in the near future. Outside of India, we have prerana stores in Dubai, UAE and Rome, Italy. In addition, we sell preranahandicrafts products to retail and wholesale buyers around the world through our export department based at prerana headquarters in New Delhi, India. |
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Are Gift Vouchers available at the stores? |
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Yes. Gift Vouchers are available at all our stores. |
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About our Products |
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Where are your manufacturing facilities located? |
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Prerana does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas. |
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Are all Prerana products handmade? |
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We try to maximize the handmade process, using hand-woven, handblock-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc. |
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Do Prerana sizes conform to international norms? |
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There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how preranahandicrafts sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts. |
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What are the advantages of handloom fabrics? |
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The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter. |
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Shopping |
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How do I shop online? |
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Please refer to our How To Shop page which walks you through the shopping process. |
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How will I know if you have received my order? |
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During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Prerana. |
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How do I check my order status? |
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You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Prerana account on prerana website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.prerana.com through the UPS tracking system |
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Is it safe to use my credit card online at Prerana.com? |
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Our website is linked to the Citibank payment gateway which has 128 bit SSL encryption, and is also Verisign secured. Please review our Security Privacy Policy for further details. Please review our Security Privacy Policy for further details. |
| What if an item is out of stock? |
| We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product. |
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Do I have to sign up for a prerana account to buy something at prerana.com? |
| You do not have to create an account on preranahandicrafts.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details. |
| Shipping |
| Will I be charged for Octroi or Entry taxes in case of domestic shipping? |
| All of prerana orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address via Bluedart. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with Bluedart to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from Bluedart for any duties and taxes, you will have to pay Bluedart directly at the time of delivery. |
| How long will it take to receive my order? |
| In case of International deliveries your order will take approximately 8-10 business days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 6-8 business days. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if the quanties ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email. All international orders are shipped via UPS Express service which provides delivery within 8-10 business days and all domestic order are shipped via Bluedart Express which provides delivery within 6-8 business days. |
| Which countries do you ship to? |
| We ship to Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, India, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. If you would like to request a shipment to a country which we are not currently servicing, please contact us ( support@preranahandicrafts.com ) to inquire if we can ship to your location. |
| Do you offer expedited shipping? |
| No. At this point we are unable to offer overnight or expedited delivery service. The only delivery service level which we provide for International shipping is UPS Express service which provides delivery within 4-6 business days. For shipping within India we provide Bludart Exress services which provides delivery within 2-4 working days. |
| How is my order shipped? |
| All Prerana orders are shipped door to door, via UPS internationally, and via Bluedart within India from our warehouse in New Delhi, India to your provided shipping address. |
| Do you ship backorders? |
| No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. |
| Will everything ship together? |
| Yes. Because we do not process backorders, whatever is in stock will be shipped together. |
| Can I ship different items in my order to different shipping addresses? |
| We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. |
| Can my order ship to a Post Office Box? |
| No. Since we offer door to door deliveries through UPS and Bludart therefore you must include full address details including a street address for the shipping address. |
| What are the shipping costs? |
| For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $15. For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders. |
| Will I be charged for customs charges in case of international shipping? |
| All of Prerana orders are shipped internationally from our warehouse in New Delhi, India to your provided shipping address via UPS. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with UPS to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from UPS for import duties and taxes, you will have to pay UPS directly at the time of delivery. |
| How do I track my order? |
| You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account |
| Can I change my shipping address after placing my order? |
| Once we receive your order, we take approximately 5 working days to process your order before handing it over to UPS or Bluedart. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@preranahandicrafts.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to UPS or Bluedart then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or visa versa since the pricing for India and international deliveries is different from each other. |
| Why was my package undeliverable? |
| In case of International and domestic shipping UPS or Bluedart will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call UPS or Bluedart Customer Service at their local number and quote your tracking number to trace your package. |
| Here are some reasons why your package may be determined undeliverable by UPS: |
| Address Format: If you supply a Post Office Box for your shipping address, UPS is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address. |
| Failed Delivery Attempts: In case of International and domestic deliveries UPS or Bluedart will make three attempts to deliver your package. In case of International deliveries for orders over $400 UPS generally requires a signature. For orders less than $400 it is the discretion of the UPS driver if a signature is required. If any duties or taxes are due, then UPS or Bluedart will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call UPS or Bluedart Customer Service at their local number and quote your tracking number to trace your package. |
| Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. |
| Billing & Payments |
| In case the Delivery destination is outside India will I be charged sales tax? |
| You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties. |
| What payment methods do you accept? |
| We accept MasterCard, VISA and Diners Club Credit Cards, and all Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway) |
| When will my credit card be charged? |
| Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway) |
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What currency will my order be billed in? |
| Your order will be billed in the currency of your debit / credit card. All the prices shown on preranahandicrafts website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices |
| Can I change my billing address? |
| In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card. |
| Customer Service |
| How do I contact customer service? |
| Please email us through our Contact Us page. |
| How do I remove my name from your email list? |
| Please go to our unsubscribe page. |
| Will you share my information with others? |
| No, we will not share your information with others. For more details, please read our Privacy Policy. |
| Can I email my order? |
| Yes. You can email us your order at support@prerana.com . |
| Can I call in my order? |
| Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website. |
| If I have problems with my order, whom should I contact? |
| If you have any problems or concerns about your order, please email us at support@prerana.com. |
| How can I modify my order? |
| You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified. |
| How can I cancel my order? |
| Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Prerana . |
| Returns & Exchanges |
| What is your return policy? |
| At Prerana we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please Click here to know more about our Returns Policy. For returns in the US and Canada, please ship to the following address: preranahandicrafts, 75 Torrington Ave, Canton, CT 06019 USA. For all other countries please ship to: preranahandicrafts Overseas Pvt. Ltd., B-53, Okhla Phase I, New Delhi - 110020, India |
| Note: Customers can not return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store. |
| When will I receive a refund for my returned products? |
| All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds. |
| How do I exchange an item? |
| In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like. |
| Gift Certificates |
| How do gift certificates work? |
| Currently we do not offer gift certificates for online redemption. Any Gift Certificates can only be used at one of our preranahandicrafts retail stores. We hope to offer online Gift Certificates that can be used for online shopping in the near future. |
| Can I have the product gift wrapped? |
| In the future we hope to offer this service |
| Can I include a gift message with the package? |
| In the future we hope to offer this service. |
| Do you have a gift registry? |
| We do not currently offer a gift registry but plan to add this feature in the near future. |
| Organic Food |
| Where can I buy Prerana Organic food? |
| We currently retail Organic food in most of our stores in India, and we are constantly increasing the number of preranahandicrafts stores which stock our products. Our products are not currently available for retail to our overseas markets, although bulk export orders can be arranged. Please contact our Head Office in New Delhi for further details. |
| How does Prerana classify its different food products? |
| GREEN: Fully certified Organic farm. No chemicals used for a long time. The product is fully certified by an external accredited organic certifying agency. BLUE: In conversion. No chemicals used. The produce is from farms in conversion for organic certification. YELLOW: Natural. Farmed naturally without a history of chemical use. Certification process not yet started. Many of our processed foods are also in this category. None of them contain any synthetic additives, preservatives, colours or flavours. |
| What is the thought behind preranahandicrafts Organics? |
| Prerana's objective is to create an interest and a market for cottage industries. Our business in textiles and home products is designed to not only provide quality hand-made products for our customers, but also to support and encourage the continuation of these Indian traditions by paying a fair price for them. We believe that only Fair trade will sustain these traditions in the long term. Many of the techniques and concepts that are at the foundation of Organic agriculture were learnt from Indian systems. Supporting Organic agriculture is therefore a natural step for us at preranahandicrafts to take. Just as we support traditional practices in textiles and other cottage industries, so too are we now supporting our agricultural traditions. Our policy of fair trade makes traditional organic farming a viable modern economic option. We believe in giving farmers a fair price for their produce, and in supplying the very highest quality food to our customers. |
| How does Organic Certification work in India? |
| India's Organic certification standards are set by the National Programme for Organic Production (NPOP), which are based on standards set by the International Federation of Organic Agriculture (IFOAM). In India, there are a handful of certifying agencies accredited by NPOP. Farmers and producers must register with one of these agencies, who will in turn verify whether NPOP standards have been met. From the time of registration, it takes an average of 3 years for a farm to become fully certified. This period of time is known as being in conversion and during it the farmer practices organic techniques and strict record keeping, which is verified by the accredited agency. For fully certified Organic products, look preranahandicrafts's™ Green category logo, together with a certifying agency's logo, for example SGS or Indocert, and the NPOP's India Organic logo. |
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